Offcamp Refund Policy
At Offcamp, we stand behind your purchases with our 30-Day Money Back Guarantee, also known as our Refund Guarantee.
If, for any reason, you are not entirely satisfied with your purchase, we are here to help. We kindly request you review our policy on refunds and returns. Please note that our communication will be in the English language.
Refund Eligibility
1.1. Our refund policy pertains to digital products acquired directly from our website.
1.2. To qualify for a refund, you must request it within 30 days from the purchase date.
1.3. Refunds are only applicable to purchases made through our official website. If you obtained our product from a third-party platform, refer to their refund policy.
Refund Process
2.1. To initiate a refund, please reach out to our customer support team.
2.2. When submitting your refund request, include your order number, the product name, and the reason for the refund.
2.3. Upon receiving your refund request, we will review and notify you regarding its approval or rejection.
2.4. If your refund is approved, we will process it within 7 to 14 working days using the original payment method.
Non-Refundable Items
3.1. Certain digital products are not eligible for refunds, such as:
- Downloadable software or accessed/used digital goods.
- Products purchased outside the specified refund period.
- Products modified, altered, or damaged after purchase.
- Rendered or completed services.
Exceptions
4.1. On rare occasions, we may grant refunds beyond the standard policy at our discretion. These exceptions are evaluated case by case.
Contact Us
5.1. For any questions or further assistance regarding our refund policy, contact our customer support team.
Please note that this refund policy solely applies to digital products bought directly from our website. Refer to respective refund policies for physical products or those purchased through third-party platforms.
FAQs
Our refund policy for digital products allows for a 30-day window for requesting a refund.
Unfortunately, our refund policy only covers requests made within 30 days of the original purchase. After this period, we are unable to process refunds.
To be eligible for a refund under our 30-day policy, the digital product must be unused and in its original condition. Additionally, proof of purchase or order details may be required.
Once your refund request is approved, it typically takes 7 to 14 working days for the refund to be processed and the funds to be returned to your original payment method. Please note that processing times may vary depending on your financial institution.